Frequently Asked Questions
where can i purchase the modules?
You can purchase direct from our website, or from one of our retailer partners - Schneidersladen, Perfect circuit, Signal sounds.
Do you ship internationally?
Yes! Enter your address during check-out to see shipping and handling costs. We ship out from our warehouse in Melbourne, Australia.
Where can I find the manuals?
You can find latest manuals in the Resources section.
Where can I find the Web Editor?
How Do I Connect My Mute Performer To a Computer to Use The Web Editor?
A MIDI-to-USB adapter or an alternative MIDI-capable interface is required to sync the modules with the Web Editor over MIDI. Two MIDI TRS Type-A adapter cables are provided in the box.
Ensure that your browser is compatible with WebMIDI (compatibility chart).
Verify that your Mute Performer system is plugged in and properly chained together. Make sure the terminate jumper is placed on the final module in the chain.
Using the included MIDI TRS Type-A cables:
Plug one into the MIDI IN jack and the other into the MIDI OUT jack on the Mute Performer.
Connect the other ends to the corresponding MIDI IN and MIDI OUT ports on your MIDI interface.
Open the Web Editor and have fun making patches!
Why is my module not receiving a trig/gate from the performer or expander?
The Mute Performer & Expander is designed primarily for audio signals. Its vactrol-based circuitry provides smooth, click-free muting, even when switching mid-waveform.
Because vactrols are passive opto-isolators, they introduce a small voltage drop. This has no noticeable effect on audio, but may prevent reliable triggering on a small number of modules that require very precise gate voltages.
We tested compensating for this with signal amplification, but found it introduced unwanted audio distortion. We therefore prioritised clean audio performance over exact gate voltage accuracy.
If your sequencer or gate source supports higher output levels (such as 10V instead of 5V), this will typically resolve any compatibility issues.
The vactrol circuit is housed on a modular rear PCB, allowing future revisions without redesigning the entire module. If there is enough demand for improved trigger compatibility, we may offer an alternative replacement PCB using a different circuit optimised for trigger and gate signals.
If this would benefit your setup, we'd love to hear from you. User feedback will help determine whether a trigger-optimised version becomes available.